We would like to assure guests that we will do our best to accommodate changes to your travel plans brought about by coronavirus.
Coronavirus and the illness it causes (COVID-19) is now being classified as a pandemic and global health crisis. We know very little about the virus and how it is transmitted, and it’s likely to be many months before a vaccine is developed and becomes widely available.
There is also a lot of uncertainty about what the impact will be in the coming weeks and months on travel and holiday plans, but many countries in Europe are already closing their borders. In response to coronavirus measures, the British Foreign & Commonwealth Office is advising against all but essential travel to some countries, cities and regions, and the US State Department has issued a global Level 3 health advisory telling citizens to “reconsider travel” to all countries because of the worldwide effects of the coronavirus.
We realise that uncertainty is stressful. And cancelling a holiday that you’re really looking forward to can be distressing and depressing. You are probably having to make tough decisions based on the safety of the people who matter most to you.
We can’t offer you any advice about the best course of action for your individual circumstances relating to Coronavirus and your travel plans, but we have curated some of the official advice below. (Most of it is UK- or US-centric, so please make sure you check with your own country’s authorities for their advice.)
Your Provence travel plans
We would like to assure guests that we will do our best to accommodate changes to your travel plans brought about by coronavirus. Property owners who advertise on our site are being asked to be flexible about their cancellation policy for any reservations that need to be cancelled as a result of a government coronavirus-related travel ban.
To that end, you can cancel any reservations for a stay due to start before 1 May 2020 for a full refund, less a €50 admin fee. For bookings which start after this time, you can cancel for a refund (less €100 admin fee) up to 30 days before the start of your rental.
Your safety is our highest priority. If you have an existing booking, we look forward to seeing you and want to reassure you that we are doing everything we can to promote a safe and secure rental experience.
Tips for preventing the spread of Coronavirus
- Avoid touching your face.
- Wash your hands frequently (especially after being in public places or transport), with soap and hot water, for at least 20 seconds. If you can’t wash your hands, use an alcohol-based hand sanitiser.
- Use a tissue to cover your mouth when coughing or sneezing (or the inside of your elbow if you don’t have a tissue).
- Stay hydrated; drink lots of water (tap water is safe to drink anywhere in Europe).
- Get plenty of sleep and opt out of activities if you’re feeling tired or unwell.
- If you find yourself in an area where the virus is spreading, keep your distance from others (at least six feet from someone who’s coughing or sneezing).
- If you start to have symptoms, ‘self-quarantine’ as best you can. Stay in your hotel room or private accommodation to avoid spreading the illness to others. If symptoms persist, call a doctor who can assess whether you need an in-person visit.
- Don’t hoard surgical masks. Health care workers need them more than you do. But if you already have some, use them if you get sick (to avoid spreading the virus to others) or if you’re caring for someone who’s symptomatic.
- If you take prescription medicine, pack more than you’ll need, in case your return is delayed.
What is self-isolation?
According to Public Health England, self-isolation (or self-quarantine) is about protecting others and slowing down the spread of COVID-19.
Their website states: “It is very important that anyone who has the virus, or might have been exposed to it, limits the number of people they come into contact with for 14 days. This is the most effective way of preventing the coronavirus from spreading. If you are asked to self-isolate, it is important that you follow the advice which is there to help keep you, your loved ones, and your community safe.”
Latest health advice
See the UK government’s latest information and advice for the public on the outbreak of coronavirus for the current situation in the UK and abroad.
The National Travel Health Network and Centre (NaTHNaC) has also produced general advice on preparing for foreign travel and how everyone can reduce the spread of respiratory viruses.
Other sources to keep an eye on include:
- The UK coronavirus (COVID-19) page
- The NHS coronavirus (COVID-19) page
- The Foreign and Commonwealth Office travel advice
- Follow Public Health England or The Department of Health and Social Care on Twitter for regular updates.
- Refer to your country-specific advice
- See the World Health Organization or Centers for Disease Control and Prevention websites
It is your responsibility to make sure you are prepared for travel and that you have appropriate travel insurance in place. If you have concerns about coronavirus, contact your travel insurance provider to check what will be covered should you become sick or are required by local authorities to self-isolate or quarantine while travelling.
Plan ahead for any potential disruption to your travel. Check with your airline, tour operator, cruise line or other transport and accommodation providers for any coronavirus-related changes.
If you are older, or if you have pre-existing medical conditions (such as asthma, diabetes, heart disease), you are more likely to become severely ill if you catch the virus. Consider whether travel at this time is the right choice for you. Check the NHS guidance before you travel.
In response to coronavirus measures, the British Foreign & Commonwealth Office is advising against all but essential travel to some countries, cities and regions. The FCO only advise against travel to a particular country when the risks to British nationals are unacceptably high. Please check the travel advice and sign-up for email alerts for travel to and from France.
Many countries and territories have introduced screening measures (temperature checks and health/travel questions) and entry restrictions at border crossings and transport hubs. If you have recently been in a country affected by the virus you may need to be quarantined, or you may not be allowed to enter or travel through a third country.
Check the UK government travel advice pages for all countries you are planning to visit or transit.
While you’re abroad
When you are abroad, your safety and security is the responsibility of the local authority. If the local authority where you are proposes to quarantine you for your own protection, you should follow their advice. If there are suspected cases of coronavirus where you are, you may need to remain in your hotel room or accommodation for 14 days, move to quarantine facilities, take tests for coronavirus and, if positive in some cases, be hospitalised abroad.
If you are already abroad when the situation changes, keep checking the FCO travel advice. They only organise assisted departure in exceptional circumstances. Also contact your airline or travel company and your insurance provider about your Provence travel plans as soon as you are able.
Returning to the UK
If you are travelling back to the UK, check the Public Health England advice for travellers returning to the UK from certain countries.